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Lecture 1: Consumer protection Part- 1


Lecture 2: Consumer protection Part- 2


Published    27-Sep-2017      Bilingual


  Study Khazana provides CBSE Class 12th Business studies, two video lectures on Consumer Protection with complete theory based on NCERT Syllabus. This chapter covers the topic to make students understand the chapter and covers the whole chapter with all the question and answers.  


  Consumer Protection helps the consumer to protect them from unfair trade practices and fraud. Proper laws and policies are designed for the welfare of consumer protection. Consumer Protection helps consumer to educate them for rights and responsibilities to protect them and provide helps in getting their grievances redressed. The Consumer Protection Act 1986 confers certain rights for the consumer protection such as- right to safety, right to choose, right to informed, right to be heard, right to seek redressed and right to consumer education.  
  • Concept and importance of consumer protection. 
  • Consumer Protection Act 1986 
  • Meaning of consumer and consumer protection. 
  • Rights and responsibilities of consumers 
  • Who can file a complaint and against whom? 
  • Redressal machinery.
  • Remedies available. 
  • Consumer awareness - Role of consumer organizations and Non-Governmental Organizations (NGOs)


      These video lectures will make the subject easy for students. The free lecture is available as a demo. We provide mock exams after completion of the full course. These lectures are recording of the live session taken. MCQ questions and answers are there for practice. It will include question and answers of the students undertaken during the class. CBSE Class 12th previous question papers and sample papers are also given to the students for practice. Video Lectures classes are taken by Study Khazana’s best faculties. Video lectures contain examples and formulas related to different topics. We have doubt sessions on youtube related to students queries asked on WhatsApp. These classes are based on NCERT Syllabus. We offer pen drives and online-offline study mode to the students. We also have Android and IOS Study Khazana mobile app for helping students to study anywhere at any time.

Sameer Bhatia

Phone: 88********36 Email: ca.********
Address: Institute:

About Us

Hello Friends!, I am a faculty for study khazana. Throughout my session I will make your accounts and BSt very interesting for you. We will work together to achieve the highest score. With me your result will surely be record high.My lectures are for all Hindi and English medium student.


STUDY KHAZANA is an e-treasure of knowledge and education with one aim of upbringing the level of education all over the India. In the journey of more than 25 years with 150 centers across the India we discovered that many student are out of the reach of proper education due to poverty.

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